WhatsApp Business setup: 7 settings every shop should use

Most customers already message shops on WhatsApp. WhatsApp Business is free and makes those chats look professional and save you time.

1. Business profile

Add your shop name, logo, address, hours, email and website. Customers trust a complete profile.

2. Catalogue

Add your products with photo, price and short description. Customers can browse and ask for a product directly.

3. Greeting message

Set a short welcome message: 'Namaste! Thank you for messaging. Please tell us what you are looking for.'

4. Away message

When the shop is closed, an automatic reply tells customers when you will answer.

5. Quick replies

Save answers you type every day: address, timings, payment details, delivery charges. Type '/' to send them in one tap.

6. Labels

Mark chats as New order, Pending payment, Delivered. Nothing gets forgotten.

7. Status updates

Post new arrivals and offers on your WhatsApp status every day. Your regular customers see them first.

O2O India can set all of this up for you, including the catalogue. WhatsApp 77289 87131.